Frequently asked questions
When will I get my letter?
Your letters are packed and posted over five working days, starting from the 16th of each month. UK members typically receive it within 4ā6 working days (excluding delays), while international members typically receive it within 7ā14 working days (excluding delays), depending on the destination. These are estimates, so don't worry if yours takes a little longer!
As mail club letters go out with standard stamps, thereās no tracking and can take a while to arrive. If your letter hasnāt arrived within 3 weeks (UK) or 7 weeks (international) of being posted, email me at hi.reelkeeper@gmail.com. Please double-check your shipping address too, as this can sometimes be the issue.
If you sign up by the 15th of the month, you'll receive that month's edition. If you sign up after the 15th, your subscription will begin with the following month's edition.
Example: If you join by September 15, your first Mail Club delivery will be the September Edition, shipped on September 16. If you join after September 15, your first delivery will be the October Edition, shipped on October 16.
When will I be billed?
Your membership renews and is billed on the same date each month as when you first subscribed.
How can I make changes to my address, email, or subscription?
You can update your shipping address, billing info and account details anytime through the customer portal. Please make address changes by the 10th of the month, as letters may be posted any time after that.
If youāve already been charged for this monthās edition, please email me too so I can update your order. For changes after the 10th, Iāll do my best to help, but I canāt change the address once your letter has been posted.
How can I track my order?
Letters are sent with standard postage stamps and donāt include tracking. This keeps the traditional snail mail feel and helps keep membership affordable.
What happens if I don't receive my letter?
If your letter hasn't arrived within 3 weeks (UK) or 7 weeks (international) of dispatch, please get in touch so we can arrange a replacement or refund for that month.
Email us at hi.reelkeeper@gmail.com and weāll make it right, either by resending your letter or refunding you for the month.
Please review your order to confirm your address is correct as that is often the culprit! :)
Part of the fun of snail mail is having something to look forward to in your mailbox every month! š But sometimes letters take a little longer than expected, and occasionally, they can get lost along the way. If yours still hasn't arrived, please get in touch!