Frequently asked questions
When will I get my letter?
Your letter will be sent on the 16th of each month. UK members typically receive it within 2–3 working days, while international members typically receive it within 3–7 working days, depending on the destination.
If you sign up by the 15th of the month, you'll receive that month's edition. If you sign up after the 15th, your subscription will begin with the following month's edition.
Example: If you join by September 15, your first Mail Club delivery will be the September Edition, shipped on September 16. If you join after September 15, your first delivery will be the October Edition, shipped on October 16.
When will I be billed?
Your membership renews and is billed on the same date each month as when you first subscribed.
How can I make changes to my address, email, or subscription?
You can update your shipping address, billing info, and account details anytime through the customer portal. Just be sure to make any changes before the 27th of the month, so I can update your address before that edition ships!
How can I track my order?
To keep membership affordable, Reel Keeper Movie Mail Club orders are shipped with standard postage stamps and don't include tracking.
What happens if I don't receive my letter?
UK mail can take up to 10 days, and international can take up to 6 weeks. If it still hasn't shown up after that, email me at hi.reelkeeper@gmail.com and I'll sort it out. Worth double-checking the shipping address on your order receipt first, just in case!