Shipping policy
SHIPPING POLICY
All items are made to order and are produced specifically for each customer after an order is placed.
Processing Times
Orders are typically processed within 2–10 business days before dispatch. As all items are made to order, production times may occasionally be longer during periods of high demand, holidays, or unforeseen production delays.
Shipping Times
Estimated shipping times vary by destination and are provided at checkout. Please note that shipping estimates are not guaranteed and delays may occasionally occur due to carriers, customs processing, weather conditions, or other circumstances outside our control.
Tracking
Tracking information will be provided once your order has been dispatched where available.
Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Lost or Delayed Parcels
If your order appears to be lost or significantly delayed, please contact us at hi.reelkeeper@gmail.com and we will do our best to assist.
Contact
For any shipping-related questions, please contact: